SHIPPING

SHIPPING

-We ship our sweet treats nationwide using USPS Priority Mail (1-3 business days) from Prosper, Texas 75078.  We ship domestic only.

-We ship on Mondays and Tuesdays only.  This is to prevent your order from sitting in a warehouse over the weekend.  Priority Express mail is also available at an additional cost. 

-Our sweet treats are made to order.   Please allow a 72-hour window for us to prepare your cake balls fresh before we ship.  If you need your cake balls delivered by a certain time, please consider selecting the Priority Express option at shipping.  You may also email us at JJsSweetTreatsDFW@gmail.com to see if we are able to accommodate your request.

-While we work diligently to get your orders to you as quickly as possible, please use the following as a timing estimate when ordering:

  • Orders placed Sunday through Thursday by 5pm cst will ship Monday the following week.
  • Orders placed after 5pm cst on Thursday through Saturday by 5pm cst will be shipped Tuesday of the following week. 
  • Orders received after close of business on Saturday will be processed as a Sunday order and may not be shipped until the following week.

-We fulfill all orders in the order in which they are received. High demand may result in delays or additional processing days.

-We are not responsible for delays in delivery times for packages not received due to incorrect addresses.

-Shipping charges will not be refunded for late deliveries in the event that someone is not available to receive the package when delivered. USPS may require a signature for delivery.

-Increased demand due to the holiday season (typically November + December) may result in processing delays. Processing times are separate from shipping times. Additional delays may come up due to increased package volume of shipping carrier.

 

CAREFUL HANDLING

-Each cake ball is individually packaged and sealed then placed in a pastry box, tightly packed with packaging material.  That pastry box is then placed in a USPS shipping box.  During the warmer months, each box is also carefully packed with dry ice. These measures are taken to ensure the quality and freshness of our product during transit.

-While we package your sweet treats very carefully so that your package arrives in the best condition, we cannot be responsible to any damage done to your order once it leaves our bakery.

 

FRESHNESS

-For best results, we suggest enjoying your sweet treats within 5 days of arrival.

-While refrigeration is not required for storing your cake balls, we recommend placing in the refrigerator upon arrival so that the candy coating may harden. 

-Cake balls may be stored at room temperature for up to 5 days after receiving them in the mail.

-If you are unable to enjoy them right away, your treats may be kept in an airtight container in the refrigerator for up to two weeks or in the freezer for up to four months.

-To enjoy cake balls from the freezer, simply allow them to set at room temperature until desired temperature is reached.  Do not heat cake balls as doing so will cause the coating to melt.